Position Title: Unified Communications Engineer Position Type: Onsite Location: Annapolis Junction, MD Clearance: Top Secret / SCI or SCI eligible
Waypoint’s customer is seeking a Unified Communications Engineer to support the design, enhancement, and maintenance of enterprise communications infrastructure within a secure classified environment. This role requires hands-on engineering expertise in Unified Communications (UC), LAN/WAN technologies, and system integration to ensure resilient, scalable, and secure collaboration services across the enterprise.
Responsibilities:
Review and analyze the existing Unified Communications (UC) infrastructure and provide recommendations for improvement and modernization.
Engineer new UC solutions to meet emerging requirements and design enhancements to existing UC services, including identifying and planning hardware refresh cycles.
Perform Analyses of Alternatives (AoA) for periodic UC hardware refreshes while following established Change Management processes.
Create and document network configurations, ensuring accurate and detailed technical documentation for all changes and implementations.
Conduct design, project management, acceptance testing, and vendor evaluation activities to ensure solution quality and compliance.
Collaborate with internal and external stakeholders to determine communications requirements, prepare detailed engineering specifications, and ensure functional performance objectives are met.
Ensure accuracy, completeness, and compliance of all systems documentation and configuration records.
Support the design, installation, testing, and operationalization of UC system components, ensuring interoperability across enterprise systems.
Participate in all aspects of service delivery — from feasibility and connectivity assessments to technical and operational documentation preparation.
Qualifications:
Must possess an Information Assurance Technical (IAT) Level III certification (per DoD 8570 requirements).
Demonstrated experience utilizing trouble ticket systems such as ServiceNow or equivalent.
Strong customer service orientation with excellent written and verbal communication skills.
In-depth knowledge and understanding of LAN/WAN and Unified Communications (UC) technologies, tools, and services.
Proven experience functioning as a Network Administrator in an enterprise or DoD environment.
Ability to multitask and work efficiently in a dynamic, fast-paced operational setting.